Terms & conditions


Upon use of our website you are agreeing to comply with and be bound by the following terms and conditions of use.

General

1a. In these terms & conditions:- “STC” means Skills Training Centre Limited.

“Customer” means the person who accepts a quotation from STC for the supply of training and/or assessment services.

“Agreement” means the agreement between the Customer and STC which is subject to any specific terms and conditions provided for and the terms and conditions set out in this schedule.

1b. Individuals receiving services from STC under this Agreement shall remain in the employment of the customer, who shall continue to be responsible for payment of any renumeration and for National Insurance contributions, Income Tax and other payments which are the responsibility of an employer.

Trainer and/or Assessor Selection

2. Selection of a trainer and/or assessor shall be at the discretion of the STC. Every effort will be made to maintain continuity, but it may be necessary to change the trainer and/or assessor during the period of training/assessment.

Cancellation of Agreement

3. This Agreement may be terminated by either party by giving to the other written notice, subject to the conditions detailed at paragraphs 4 to 7 inclusive of this schedule.

4. If the Customer terminates the Agreement more than 21 days before the commencement of training and/or assessment, there will be no charge to the customer.

5. If the Customer terminates this Agreement between 21 days and 15 days before the commencement of training and/or assessment, STC shall be entitled to make a cancellation charge equal to 40% of the full Agreement fee.

6. If the Customer terminates this Agreement within 15 days before the commencement of training and/or assessment, or after the training and/or assessment has commenced, STC shall be entitled to make a cancellation charge equal to the full Agreement fee.

7. Online (Blended) Learning only -  We have a 14-day refund policy for purchases through selected partners/third party advertising platforms, which does not apply to purchases directly through Skills Training Centre Ltd.

Postponement of Agreement

8. This Agreement may be postponed by either party by giving to the other written notice, subject to the conditions detailed at paragraphs 9 to 11 inclusive of this schedule.

9. If the Customer requests a postponement of the Agreement more than 21 days before the commencement of training and/or assessment, there will be no charge to the customer.

10. If the Customer requests a postponement of the Agreement between 21 days and 15 days before the commencement of training and/or assessment, STC shall be entitled to make a postponement charge equal to 20% of the full Agreement fee – providing a firm booking is made within 7 days of the postponement.

11. If the Customer requests a postponement of the Agreement within 15 days before the commencement of training and/or assessment, or after the training and/or assessment has commenced STC shall be entitled to make a postponement charge of 50% of the full Agreement fee – providing a firm booking is made within 7 days of the postponement.

Fees

12a. Account Customers
STC will invoice in full on completion of an event and payment shall be made to STC within 30 days from the date of the invoice. Certificates issued by an Awarding Body will not be applied for/issued until full payment is received. If the Agreement is cancelled or postponed STC will invoice in accordance with sections 3-11 of these Terms and Conditions and payment shall be made to STC within 30 days from the date of the invoice.

12b. Private individuals / Non Account Customers
STC will require full payment in Cash or via Credit/Debit Card before an event is due to commence. Until full payment has been received any place(s) on an event may be offered to other customers. If the Agreement is cancelled or postponed STC will invoice in accordance with sections 3-11 of these Terms and Conditions and payment shall be made to STC within 30 days from the date of the invoice.

13. All fees under this Agreement unless otherwise stated, are exclusive of VAT and other duties or taxes and are payable in addition to such fees.

14. For the purposes of these Terms & Conditions:

14.1 If you are a partnership then “you” means any of the partners; and
14.2 In all cases “data” means any information which we or our financier may hold about you (whether or not provided by you) including (without limitation) information about your credit worthiness and transactions which we have entered into or may enter into with you.

15. We shall pass data to our financier and they will hold it for the purposes of assessing your suitability for credit and in order to know the state of your account.

16. Our financier may also obtain data from and pass data to credit reference agencies and other parties who may grant you credit.

17. Our financier may pass data to their bankers, solicitors, accountants and insurers for the purposes of the services provided by them to our financier. Our financier may also use the data for training and marketing purposes and for such purposes may monitor and/or record telephone calls between you and our financier.

18. If you wish to know the identity of our financier to whom data has been passed, please contact our data controller who will be able to disclose this information to you. If you wish to receive a copy of the information we hold about you, please apply in writing. A charge may be made for the provision of these details.

Health & Safety

19. The parties to this Agreement shall ensure that all necessary steps are taken for securing the health, safety and welfare of all persons engaged in the operation of this Agreement, to the same extent and in the same manner as an employer is required to do in relation to his, her or it’s employees under the Health and Safety at Work Act 1974 or any subsequent Act, Acts or enactments replacing the same or any other relevant legislation for the time, being in force in Great Britain.

Liability

20a. STC shall not be liable for any accident, loss or damage whatsoever or to whomsoever caused by any act, default or omission, or the Customer, its employees, including its personnel being trained and/or assessed, or agents, except to the extent that sub-para b. of this paragraph applies. The Customer shall indemnify STC against any payments which STC may be required to make in respect of any claim arising out of any such accident, loss and/or damage for which STC is not liable in terms of this sub-paragraph.

20b. STC shall indemnify the Customer against any liability of the Customer to third parties arising from accidental death of or bodily injury to or illness or disease contracted by any person or accidental loss of or damage to any property, where such death, injury, illness, disease, loss or damage was caused or contributed to by the negligence of STC, its employees or agents, provided that in a case where such death, injury, illness, disease, loss or damage was contributed to by the negligence of STC, its employees or agents, the indemnity shall be limited to the extent of such contribution.

21. STC shall not be liable for any direct or consequential loss caused by the delay or cancellation of training and/or assessment due to adverse weather conditions, industrial action, fire, explosions, illness of or accident to any person, or any other cause beyond the control of STC, provided that in the event of such cancellations of training and/or assessment the agreed training fee shall be reduced on a proportionate basis.

Confidentiality

22. Unless STC notifies the Customer otherwise, all documents and information received by the Customer during or in connection with the performance of this Agreement from STC, shall be held in confidence. Such documents and information shall not be disclosed by the Customer, his or her staff, or agents, to any other person without the prior written consent of STC unless a duty to disclose to that person is imposed under stature or by court order.

Copyright

23. The copyright, interlectual property and design rights in any materials produced in the performance of this Agreement, shall remain vested with STC. Such materials shall not be copied or reproduced without prior written consent of STC.

Equipment

24. The Customer shall make available all facilities, materials, equipment and protective clothing necessary for the training and/or assessment, unless STC has specifically agreed to provide them.

25. If the Customer loans any equipment to STC for use on STC premises, STC shall safeguard and protect the equipment so far as is reasonably practicable while on loan, but shall not be responsible for insuring the equipment. While the equipment is on loan, STC shall carry out day-to-day maintenance and minor repairs. The Customer shall be responsible for any repairs which are not minor. For this purpose, a repair shall be deemed to be minor if the cost of repair including necessary parts does not exceed £25 (excluding VAT).

Variation

26. The terms of this Agreement may only be varied by agreement in writing between persons duly authorised by the parties.

Copyright

  1. In these copyright guidelines the name “Skills Training Centre” is used to represent Skills Training Centre Ltd.
  2. Access to and use of this site is provided by Skills Training Centre subject to the following Terms and Conditions. Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site.
  3. Skills Training Centre reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.
  4. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of Skills Training Centre.
    1. You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use.
  5. This site and the information, names, images, pictures, logos and icons regarding or relating to Skills Training Centre, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  6. Skills Training Centre does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
  7. The names, images and logos identifying Skills Training Centre or third parties and their products and services are proprietary marks of Skills Training Centre and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trade mark or patent of Skills Training Centre or any other third party.
  8. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  9. Skills Training Centre is not responsible for the accuracy or truthfulness of information or data provided online and is not responsible for the consequences of acting on such information.

Legal disclaimer

  1. You, as the user, agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of the normal flow of dialogue within this site.
  2. In no event will Skills Training Centre be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

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