DCPC - Customer Care & Coping at the Sharp End


Driver CPC

Who should attend?

All professional drivers who are required to undertake Driver CPC Periodic Training to retain their Driver CPC Licence.

Course aim

To make drivers aware of how they can improve the company's image. To make drivers aware of how they can give customers a positive experience at the point of contact and provide drivers with the tools to deal with challenging/difficult customers.

Course content
  • Common customer relations issues
  • Identify internal/external customer types
  • Behaviour to adopt to help enhance the image of the company
  • The commercial and financial effects of a dispute
  • Skills and attitude
  • Customer care rules
  • Communication skills
  • Assertiveness
  • Dealing with difficult people
  • Dealing with conflict
  • Handling aggressive or violent behaviour, threats and intimidation

Book your place

Choose the date you wish to book, add the number of places you would like to book and select "ADD TO BASKET".

Location Date(s) Length Price

(excl. VAT)

Availability Add delegates
New Southgate, N11 1GN 16/12/2020 08:00 1 day £60.00 8 Spaces
New Southgate, N11 1GN 27/01/2021 08:00 1 day £60.00 8 Spaces
New Southgate, N11 1GN 24/02/2021 08:00 1 day £60.00 8 Spaces
New Southgate, N11 1GN 24/03/2021 08:00 1 day £60.00 20 Spaces
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