DCPC - Customer Care & Coping at the Sharp End
Driver CPC
Who should attend?
All professional drivers who are required to undertake Driver CPC Periodic Training to retain their Driver CPC Licence.
Course aim
To make drivers aware of how they can improve the company's image. To make drivers aware of how they can give customers a positive experience at the point of contact and provide drivers with the tools to deal with challenging/difficult customers.
Course content
- Common customer relations issues
- Identify internal/external customer types
- Behaviour to adopt to help enhance the image of the company
- The commercial and financial effects of a dispute
- Skills and attitude
- Customer care rules
- Communication skills
- Assertiveness
- Dealing with difficult people
- Dealing with conflict
- Handling aggressive or violent behaviour, threats and intimidation
Book your place
Choose the date you wish to book, add the number of places you would like to book and select "ADD TO BASKET".
| Location | Date(s) | Length | Price (excl. VAT) |
Availability | Add delegates |
|---|---|---|---|---|---|
| New Southgate, N11 1GN | 16/12/2020 08:00 | 1 day | £60.00 | 8 Spaces | |
| New Southgate, N11 1GN | 27/01/2021 08:00 | 1 day | £60.00 | 8 Spaces | |
| New Southgate, N11 1GN | 24/02/2021 08:00 | 1 day | £60.00 | 8 Spaces | |
| New Southgate, N11 1GN | 24/03/2021 08:00 | 1 day | £60.00 | 20 Spaces |
