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Customer Care & Coping at the Sharp End

All those in the service who have contact with members of the public.

To provide delegates with the skills to deal effectively, face to face, with Customer enquiries.

To provide delegates with a clear understanding of the importance of customer care and examples of best practice.

By the end of the course, delegates will be able to:

Respond positively and appropriately to complaints and enquiries

Use language which the customer can understand

Understand the complaints procedure and know how to help customers use it

Understanding a customers expectations

How to convey the right impression when dealing with customers - face to face

How to handle a customers enquiries & complaints

How to develop good questioning techniques to understand real needs

The benefits of a positive customer care attitude to staff, management and the organisation as a whole

Customer Care and the Complaints procedure

Practice in responding to verbal complaints

Choose the date you wish to book, add the number of places you would like to book and select "ADD TO BASKET".

Location	Date(s)	Length	Price (excl. VAT)	Availability	Add delegates
Please call 020 8619 0939 or email info@skillstrainingcentre.co.uk for dates.